To access certain features of Flex Rabbit, you may need to create an account (“Account”). You agree to provide accurate, current, and complete information during the registration process and to update this information as necessary to maintain its accuracy, currency, and completeness.
Account Security: You are responsible for maintaining the confidentiality of your Account login information and are fully responsible for all activities that occur under your Account. You agree to immediately notify us of any unauthorized use, or suspected unauthorized use, of your Account or any other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to comply with the above requirements.
Single Account: Unless otherwise permitted by us in writing, each user may only create one account.
User Responsibility: By creating an account, you agree that you are solely responsible for your Account and the activity that occurs while signed in to or while using your Account.
Account Ownership: The person whose email address is associated with the Account at the time of registration will be deemed the owner of the Account.
Prohibited Use: You agree not to create an Account or use Flex Rabbit if you have been previously removed by us, or if you have been previously banned from any of our services.
Termination: We reserve the right, in our sole discretion, to suspend or terminate your account, and refuse any and all current or future use of our software, for any reason at any time.
Registration by Minors: Persons under the age of 18, or the age of majority in their jurisdiction, are not permitted to register for an account or use our Services.
Our software may allow you to interact with or contain links to your own or third-party websites, platforms, and services that we do not own or control (collectively referred to as “Third-Party Services”). We are not responsible for the content, functionality, accuracy, completeness, appropriateness, or validity of any Third-Party Services. Any use of these Third-Party Services is at your own risk.
We do not endorse or assume any responsibility for any Third-Party Services. If you access any third-party website, service, or content from our software, you do so at your own risk, and we will not be liable for any consequences arising from your use of or access to such third-party websites, services, or content. We are not affiliated with, associated with, authorized by, endorsed by, or officially connected to any of these Third-Party Services, or any of their subsidiaries or affiliates. Furthermore, you acknowledge and agree that we have no control over and do not monitor Third-Party Services. We make no guarantees about, and assume no responsibility for, the information, services, or data/privacy practices of Third-Party Services. We strongly encourage you to review the terms and conditions, privacy policies, and other governing documents of any service you visit or use. Flex Rabbit is not responsible for any disclosure, modification, or deletion of data, information, or other materials as a result of access by Third-Party Services. You are solely responsible and liable for your interactions with Third-Party Services and any damage that may result from such interactions. If a dispute arises between you and any third-party service provider, you release us from any claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
Age Requirement:To use our Software, you must be at least 18 years old or the age of majority in your jurisdiction, whichever is higher. Users below this age are not permitted to use our service, and any accounts created by such users will be terminated upon discovery.
Legal Capacity: You represent and warrant that you are fully capable and competent to enter into, abide by, and comply with the terms, conditions, obligations, affirmations, representations, and warranties outlined in these Terms and Conditions.
Good Standing: Your right to use our SaaS is contingent upon your compliance with the terms and conditions outlined in this Agreement, including the Eligibility section.
We reserve the right, at our sole discretion, to refuse service, terminate accounts, remove or edit content, or cancel orders at any time and for any reason, including but not limited to violations of these terms.
Commercial Use: Unless explicitly authorized herein or within our software, you agree not to display, distribute, license, perform, publish, reproduce, duplicate, copy, create derivative works from, modify, sell, resell, exploit, transfer, or upload any portion of our software, or its use or access, for any commercial purposes.
No Conflicts: You represent and warrant that agreeing to these terms and conditions does not conflict with any other agreement, obligation, court order, or legal requirement that you are a party to or subject to.
Flex Rabbit reserves the right to suspend or terminate an account for any misuse of our platform. This misuse includes, but is not limited to, abuse of the free trial, using our platform for competitive testing, and accepting blocks without fulfilling them. If an account is under review for potential termination, the user will be notified by email.
Users who wish to delete their accounts should contact our support team. Flex Rabbit reserves the right to retain any user data after account deletion for legal, safety, and fraud investigation purposes.
Flex Rabbit reserves the right to delete inactive accounts for security and data management purposes. However, users retain the right to register a new account in the future.
Users must use Flex Rabbit responsibly and ethically, adhering to all stipulated guidelines and rules. This includes not abusing the free trial, not using our platform for competitive testing, and not accepting blocks without fulfilling them. Any violation of these rules may result in account suspension or termination.
All content on the Flex Rabbit site, including software, design, text, images, and logos, is the property of Flex Rabbit. Any unauthorized use or infringement should be reported to our support team. Users are prohibited from using our intellectual property without explicit permission.
Flex Rabbit reserves the right to suspend or terminate accounts for misuse or violation of our Terms of Service. Affected users will be notified by email. Upon termination, Flex Rabbit retains the right to preserve any user data for legal, safety, and fraud investigation purposes.
Disputes arising from the use of Flex Rabbit services will initially be handled through our customer service channels. If a resolution cannot be achieved, further action will be taken in accordance with applicable laws and regulations. Violation of these dispute resolution terms may result in account termination.
Flex Rabbit offers a platform designed to interface with third-party applications to enhance user experience. However, we are not liable for any issues arising from the use of Flex Rabbit in conjunction with these third-party applications. While we strive to provide a secure service, we cannot guarantee absolute security. Flex Rabbit does not collect any internal data from these third-party applications or user accounts. We are not responsible for any loss or damages resulting from service disruptions, data breaches, or other unforeseen events.
At Flex Rabbit, we reserve the right to modify, add, delete, or otherwise change these Terms of Service at our sole discretion and without prior notice. You are encouraged to periodically review these Terms of Service for any updates. Your continued use of Flex Rabbit software after any changes indicates your acceptance of the revised Terms of Service. If you do not agree to comply with these or any future Terms of Service, you should not use or access (or continue to use or access) Flex Rabbit. It is your responsibility to regularly check Flex Rabbit for any changes to these Terms of Service and to review those changes.
At Flex Rabbit, we strive to provide a service that functions as intended and adds value to our customers. If Flex Rabbit does not perform as promised – including the inability to accept blocks on behalf of a customer – we offer a refund policy. However, this policy is not a money-back guarantee. All refund requests are subject to internal review and approval. Factors considered in the review process include the functionality of our service and specific circumstances pertaining to each request.
Refund Policy
Thank you for subscribing to our service. We value your trust and are committed to ensuring that our services meet your expectations. To that end, we have put together a clear refund policy that protects our customers who may not have experienced the desired results within the first 7 days of their subscription.
Eligibility for Refund:
Customers qualify for a refund if they meet all of the following criteria:
Block Catch Failure: The system did not catch a block for the customer within the first 7 days of the subscription.
Missed Blocks: The system failed to catch at least 1 block within the first 7 days of the subscription.
Consistent Search Effort: The customer actively searched for blocks for at least 1 hour each day during the 7-day period.
Refund Process:
Customers who believe they qualify for a refund based on the above criteria should contact our support team within 14 days after the 7-day period, providing any necessary evidence or documentation to support their claim.
Upon receiving the documentation, our team will review the claim to determine refund eligibility. The customer will be notified of the decision within 5 business days.
Exceptions & Exclusions:
Refund requests submitted after 14 days from the end of the initial 7-day period will not be considered.
Refunds are restricted to the amount paid for the subscription and do not include additional charges or services.
Any misuse of the service or violation of the terms and conditions will void the refund claim.
